Returns & Exchange Policy
Our Commitment
At GearLine, we stand behind the quality of every product we sell. If you receive a defective or damaged item, we’re here to make it right.
Eligibility
We accept return or exchange requests under the following conditions:
- The item is defective, damaged, or not as described
- The request is made within 7 days of receiving your order
- The item is unused and in its original packaging
Non-Returnable Items
We do not accept returns for change of mind, incorrect size selection, or items that show signs of use.
How to Request
- Contact us within 7 days of delivery via WhatsApp or email
- Provide your order number and photos of the defective item
- Our team will review and respond within 1–2 business days
Exchange Process
Approved exchanges will be processed and reshipped within 3–5 business days, subject to stock availability.
Refunds
Refunds are issued to the original payment method within 5–7 business days of approval.